Improve Pharmacy Productivity for Improved Customer Service, ProfitabilityBy Ellen Scharaga12/6/2013 In today’s health care environment, pharmacy owners and managers find that streamlining operations and developing efficient procedures enable their staff to fill prescriptions with greater accuracy and speed. The increased productivity enhances profitability while also enriching customer experience and satisfaction. An assessment of operations and practices often reveals areas for improvement; new methodologies can be implemented without interruption of regular business.
Adopting new time management practices allows pharmacies to decrease both customer wait time in their location and turnaround time for those receiving their medications and supplies via delivery or shipment. Technology tools often facilitate more effective management of incoming and outgoing prescriptions; they also promote inventory control that prevents over-supply or under-supply of product. Moreover, regular updates to the system ensure that safety protocols are recognized at the time of fulfillment. Finally, preventing employee turnover fosters the development of a knowledgeable, cohesive team. About Ellen Scharaga: A pharmacist with 30 years of experience, Ellen Scharaga serves as the Senior Vice President of Oncology Pharmacy Services at California-based OncoMed Pharmaceutical Services. She proves adept in such areas as operations management and training. Ellen Scharaga graduated from St. John’s University in New York, where she earned a Bachelor of Science in Pharmacology.
0 Comments
Leave a Reply. |